Use Me → Delete my account and all my data in Wayfinder. It removes your account and records held for it by Wayfinder. Copies on another device, provider records and separately retained backups have different limits below. If you cannot use the in-app control, email us instead.
Use the in-app control
- Open Wayfinder and sign in to the account you want to delete.
- Open Me, then choose Delete my account and all my data.
- Read the confirmation carefully and continue only if you intend permanent deletion.
If you cannot sign in or have already uninstalled the app, email help.rlapplications@gmail.com, preferably from the address connected to the Wayfinder account, and say that you are requesting account deletion. RL Applications may ask for enough information to locate the account and verify that it belongs to you. Do not send a password, verification link, government identity document, payment-card number or app-store password.
What the request covers
After you confirm in-app deletion, Wayfinder removes your account and associated hosted personal records where RL Applications controls them, including:
- authentication and profile records;
- completion history, dates, shortlist choices, ratings and personal notes;
- trips and any hosted photo records if a future version introduces them;
- group membership, sharing records and retained named history in groups you left;
- Community submissions, votes, star ratings, reports and blocks associated with the account.
Limits and separate records
The in-app deletion flow also removes the account's new device-local photos from the device where deletion is run. It cannot remotely erase device-local photos on another phone, app installation or browser profile. Clear that app's data, clear the PWA's browser/site storage, or uninstall the native app to remove remaining local copies. If you used Me → Settings → Export photos from this device, the password-encrypted, numbered .wfpbackup files remain wherever you saved or transferred them; delete those files and any external copies yourself. RL Applications cannot recover a forgotten backup password or remotely delete a file you put in Files, email or a cloud provider. Photos you chose to save to the device's Photos library stay in that library after Wayfinder account deletion or app removal; manage those copies in Photos and under your Apple/iCloud settings. Signing out alone preserves device-local photos for the same account.
Uninstalling Wayfinder or clearing one browser does not delete a hosted account. Information may remain in backups, security logs or records that must be kept for legal or fraud-prevention reasons, for the periods applicable to those systems or obligations. Precise production retention periods have not yet been finalised. People who previously received shared information may retain their own copies, and deletion cannot remove screenshots or other independent copies held by someone else.
Creating another account with the same email does not recover the deleted account or its progress. If purchase-provider records exist, RL Applications will initiate the applicable provider deletion process. Apple retains its transaction history; eligible purchases can be restored separately. Contact support if paid access is not restored. Account deletion does not itself create a refund; any future store purchase and refund request will be handled under the applicable store’s rules. Purchases are not active in the current PWA review build.
If you separately consented to an AI-assisted Community review, deleting or withdrawing a recommendation stops further in-app use of that post but cannot unsend a task email already delivered to the RL Applications Gmail mailbox or instantly erase copies kept by Resend, Google or OpenAI under their own service rules. The review email contains your chosen public display name and post text/source, not your Wayfinder sign-in email or Memories photos. Email help.rlapplications@gmail.com for access, correction or deletion help with separately held review records.
If you only want help
Deletion is permanent once completed. If the problem is sign-in, syncing, a shared item or incorrect account information, read the Wayfinder support guidance or email help.rlapplications@gmail.com before deleting.